Seems that over the airport-closed-due-to-weather holidays, the savviest travelers skipped the lines and used twitter and facebook to find the next flight out — and they got out faster. Here’s a tutorial on how you can do it next time…
Find yourself stranded in the airport after the great blizzard of 2010? This weekend is calling for another storm, so if you’re traveling, take a tip from the tech-savvy generation and this time hit the laptop rather than your cellphone when your flight is canceled. “While the airlines reservation lines required hours of waiting” if people could get through at all ” savvy travelers were able to book new reservations, get flight information and track lost luggage. And they could complain, too,” according to this article by The New York Times on the blizzard in December. How? By direct messaging on Twitter and Facebook. Though many airline Twitter and Facebook pages say they can’t directly respond to your questions through their social networking sites, we understand it’s definitely worth a shot.
Here’s how (hopefully) to get results faster than calling — not to mention skipping that annoying song rotation while on hold:
1. Log into your Twitter account.
2. Go to “Find People” in the top toolbar.
5. Click “Messages” in the top toolbar.
7. Type your airline’s Twitter name next to the Twitter bird on the form.
Twitter Names of popular airlines:
1. Log into your Facebook account
You can do this on your smartphone as well as your computer. No Guarantees! If you’re not-so-digitally-savvy, we suggest you print this out and keep it in your computer bag or wallet.
Give it a try!